Refund and Returns Policy for Wigs in Kenya

General Policy

All wig purchases are considered final once collected or delivered, unless there is a verified issue with the product at the time of purchase.

Wigs are hygiene-sensitive products and cannot be resold once worn or altered.

Returns Eligibility

We only accept returns under the following conditions:

• The wig is unused, unworn, and unaltered
• The lace has not been cut
• The wig is in its original condition and packaging
• The return request is made within 24 hours of purchase or delivery

If these conditions are not met, the return will not be accepted.

Non Returnable Items

• Wigs that have been worn, installed, or styled
• Wigs with cut lace or any form of alteration
• Custom or specially ordered wigs
• Clearance or discounted wigs
• Any item damaged after leaving our shop

Exchanges

We allow exchanges in place of refunds in certain cases.

You may request an exchange if the wig meets all return conditions and you prefer a different style, length, or texture.

Any price difference must be settled before the exchange is completed.

Refunds

Refunds are only processed if the wig has a confirmed issue at the time of purchase and the issue is reported within 24 hours.

Approved refunds are processed through the original payment method within 1 to 3 business days.

Refunds are not issued for change of mind after purchase.

Delivery Orders

Customers should inspect wigs immediately upon delivery. Any issue should be reported the same day.

Delivery fees are separate and are not refundable.

Lipa Mdogo Mdogo Purchases

• Payments made are not refundable once committed
• You may request to change the wig before completing payment, depending on availability
• The wig is only released after full payment is completed

Wig Revamp and Services

• Wig revamp services must be paid before work begins and are not refundable once started
• If the service has not started, adjustments may be discussed

How to Request a Return or Exchange

Contact us via WhatsApp or call, provide proof of purchase, and clearly explain the issue. Our team will guide you on the next steps.